CUSTOMER CARE

All Fleur Avenue pieces are designed, handmade and packaged in a smoke and pet-free studio. I hope you will be able to find something you love for yourself or for a loved one. When you shop with Fleur Avenue, you can be sure to receive friendly and effective communication in a timely manner. So if you need help or recommendation, feel free to contact me.

At this point in time, my jewellery items can only be purchases on Etsy. Occasionally, jewellery, apparels, de-stash...etc will be made available for purchase on the blog, in such instances, a PayPal invoice will be issued.

Payment

All prices are in USD. Payment is expected via PayPal immediately after order is placed. If you are paying via the other methods mentioned below, your items will only be shipped after payment is received and cleared.

If for some reasons you are unable to make a payment after making a purchase, please let me know so I can re-list the item for you.

Payment methods (local)
  • POSB/DBS local bank transfer
  • POSB/DBS ibanking 
  • SingPost money order
  • Concealed cash (at your own risk) and cheque. 
Payment methods (international)

Shipping

Fleur Avenue ships WORLDWIDE to the address stated on your ETSY RECEIPT.
Please be sure to let me know if you like to make any changes.

All our pieces are made to order, upon payment, your item will be mailed within five (5) business days. (Monday - Friday, unless stated otherwise) In events of volume orders during e.g during festive, sales, clearance, press release ... etc. It will take up to 10 to 15 working days.

Fleur Avenue ships once a week or twice weekly on Wednesday and/or Saturday via SingPost Registered Airmail, which will require a signature on delivery to confirm receipt.

All items are carefully checked and tested for quality before posting.

Fleur Avenue shall not be held liable for any delay, lost or damage of items in the mail once your order is sent out.

Insurance, if required, can be provided with additional charges.

If you need your item(s) QUICK or prefer another shipping method, please contact me to adjust your shipping charges accordingly.

In the unlikely event that you do not receive your shipment after four (4) weeks, please contact us so that we can request a tracing report from the post office.

Any delay at the destination countries is not within our control.

For festive postings, it is advisable by the post office to add another 10 working days to the estimated delivery time.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

    Refunds and Exchange

    Customer service is my top priority, therefore, I am dedicated to making sure you are 101% happy with your purchase. If you are not 100% satisfied with the product, or you receive a faulty product, please contact me immediately. If it's a technical problem, I could easily guide you how to fix it.

    Please note that I do try my very best to accurately describe/picture the items exactly to what you will be receiving, however due to different monitor screen output, colors may vary.

    Goods sold are not refundable.

    Exchange is accepted within 7 days of receipt.

    Please contact us BEFORE returning an item.

    If the item you will like to exchange to is of a higher value, you will need to make the difference up in price from the value of the item you originally purchased. If the item is of a lower value, we will refund the difference.

    If you had receive a faulty item and we are out of stock of the same product to do an exchange. the above exchange terms will apply.

    If there is an error on our end, we will accept responsibility for return shipping. Otherwise, all postage cost incurred in the event of a return/ exchange will be the customer's responsibility.

    Initiate postage charge is not refundable.

    For hygiene reasons, there will be strictly no returns/exchanges on earrings and on customized items.

    Please return the item/s:
    • In its original condition and must be unworn.
    • In the original packaging to ensure they arrive in original purchase condition
    • with delivery confirmation*
    *shipping with tracking is recommended to ensure the item is successfully delivered and returned in the condition received. In the unfortunate event any items is lost/stolen in the mail, Fleur Avenue will not be held accountable.

    Please note it is the customer’s responsibility to return the item.