we stamp your invoice with the date your order payment is cleared, which helps us keep track and process your order within the 3-5 days working days as promised. A little organza pouch in included with every item you purchase from us, so you to keep and store them away when you aren't using them.Before packaging them for mail, we place them in a resealable zip & lock bag which you can use to prevent your pieces from tarnishing and oxidation.we then wrapped in tissue and secured with our designed - labels. and attach our self-designed return labels and fragile labels ('fragile' in bright so it's eye catching'!) onto padded envelopes for added protection and preventing your items from getting damaged or careless handling. (more pictures in a bit.) Do you like what you see? If you have any feedback or opinions or advice, please do drop us comments and let us know. We are open to comments to improve our packaging, especially when it comes down to protection. Once the item reaches the post office and mailed, it is out of our hands to protect it from any damage or lost. If you aren't happy, we aren't happy either!